Identified: SMS delivery issues affecting some users
Affected: 📬 Sign up📱 Mobile applicationCard
Pleo Outage History
Pleo is up right nowPleo had 27 outages in the last 2 years totaling 846h 52m of downtime — averaging 1.1 incidents per month.
There were 27 Pleo outages since September 12, 2025 totaling 846h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Login issues on Pleo web app
Affected: Web applicationFetch: Forward to Pleo📱 Mobile applicationReimbursementsOut-of-pocket spend functionalityInvoicesExpense CreationCard
Timeline · 4 updates
- investigating Apr 20, 2026, 01:30 PM UTC
Status: Investigating We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Affected components Expense Creation (Full outage) Out-of-pocket spend functionality (Full outage) Fetch: Forward to Pleo (Full outage) Reimbursements (Full outage) Invoices (Full outage) Card (Full outage) Web application (Full outage) 📱 Mobile application (Full outage)
- investigating Apr 20, 2026, 01:33 PM UTC
Status: Investigating We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Affected components Web application (Full outage) 📱 Mobile application (Operational) Expense Creation (Full outage) Out-of-pocket spend functionality (Full outage) Fetch: Forward to Pleo (Full outage) Reimbursements (Full outage) Invoices (Full outage) Card (Full outage)
- investigating Apr 20, 2026, 01:36 PM UTC
Status: Investigating We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Customers should still be able to access the mobile app. Affected components Reimbursements (Full outage) Invoices (Full outage) Card (Full outage) Web application (Full outage) 📱 Mobile application (Operational) Expense Creation (Full outage) Out-of-pocket spend functionality (Full outage) Fetch: Forward to Pleo (Full outage)
- resolved Apr 20, 2026, 01:47 PM UTC
Status: Resolved The issue has been solved, access to the Pleo web app has been restored. Affected components 📱 Mobile application (Operational) Expense Creation (Operational) Out-of-pocket spend functionality (Operational) Fetch: Forward to Pleo (Operational) Reimbursements (Operational) Invoices (Operational) Card (Operational) Web application (Operational)
Increase in fake SMS messages
Customers may experience issues viewing, updating, and seeing card details.
Affected: Card
Timeline · 4 updates
- investigating Mar 27, 2026, 09:04 AM UTC
Status: Investigating We are seeing degraded performance related to card management and are investigating the issue. Affected components Card (Degraded performance)
- investigating Mar 27, 2026, 09:38 AM UTC
Status: Investigating We’re analysing the degraded performance in card management and are investigating with high priority. We’ll share updates as soon as we have more information. Affected components Card (Degraded performance)
- monitoring Mar 27, 2026, 10:00 AM UTC
Status: Monitoring We’ve stabilised our core systems, and we’re continuing to monitor closely. Affected components Card (Degraded performance)
- resolved Mar 27, 2026, 11:44 AM UTC
Status: Resolved The issue impacting card management has been resolved and customers should no longer see errors. We’ll continue to monitor closely. Affected components Card (Operational)
Issues viewing cards have been resolved
Affected: Card
Timeline · 2 updates
- identified Mar 06, 2026, 08:01 AM UTC
Status: Identified An issue is preventing some users from seeing their cards details and activating cards in the Pleo web app. Users can access card functionality in the mobile app. Our team is actively investigating and working on a fix. Affected components Card (Partial outage)
- resolved Mar 06, 2026, 09:43 AM UTC
Status: Resolved We have resolved the issue that was preventing users from viewing their active cards in the web page. Cards are now displaying correctly for all users. We apologize for the inconvenience caused. Affected components Card (Operational)
Issues opening the mobile app on Android devices
Affected: 📱 Mobile application
Timeline · 2 updates
- investigating Feb 24, 2026, 10:07 AM UTC
Status: Investigating We have identified a small issue whereby some Android device users on the latest version of the mobile app may have difficulties opening it. Affected components 📱 Mobile application (Degraded performance)
- resolved Feb 24, 2026, 12:03 PM UTC
Status: Resolved A fix (v26.9.0) has been released to the Google Play store. We will continue to monitor rollout to ensure affected users are no longer experiencing these issues. We are grateful for your patience during this time and apologise for any inconvenience this may have caused. Affected components 📱 Mobile application (Operational)
Degraded performance of the mobile and web apps
Affected: Web application📱 Mobile applicationCard
Timeline · 6 updates
- investigating Feb 12, 2026, 09:08 AM UTC
Status: Investigating We're currently investigating degraded performance in the mobile and web apps.
- investigating Feb 12, 2026, 09:32 AM UTC
Status: Investigating We're currently investigating degraded performance in the mobile and web apps. Affected components Web application (Degraded performance) 📱 Mobile application (Degraded performance)
- investigating Feb 12, 2026, 10:51 AM UTC
Status: Investigating Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority. Affected components Card (Degraded performance) Web application (Degraded performance) 📱 Mobile application (Degraded performance)
- monitoring Feb 12, 2026, 11:18 AM UTC
Status: Monitoring We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation. Affected components Card (Degraded performance) Web application (Degraded performance) 📱 Mobile application (Degraded performance)
- monitoring Feb 12, 2026, 11:30 AM UTC
Status: Monitoring We continue to monitor. Affected components Card (Operational) Web application (Operational) 📱 Mobile application (Operational)
- resolved Feb 12, 2026, 02:31 PM UTC
Status: Resolved We've confirmed that the service degradation is now resolved Affected components Card (Operational) Web application (Operational) 📱 Mobile application (Operational)
Investigating issues with Accounting System Exports
Timeline · 3 updates
- investigating Feb 05, 2026, 03:10 PM UTC
Status: Investigating We are currently investigating an issue affecting expense exports to external accounting systems. Users may encounter errors when attempting to sync transactions.
- monitoring Feb 06, 2026, 08:05 AM UTC
Status: Monitoring We have rolled out a fix the errors users encountered when exporting to external systems. We will continue to closely monitor the area.
- resolved Feb 12, 2026, 09:39 AM UTC
Status: Resolved We have solved this issue for our customers, please get in contact if you continue to see an issue.
Mobile app is not loading user data
Affected: 📱 Mobile applicationCard
Timeline · 3 updates
- investigating Feb 05, 2026, 12:26 PM UTC
Status: Investigating We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information. Affected components Card (Partial outage) 📱 Mobile application (Partial outage)
- monitoring Feb 05, 2026, 12:45 PM UTC
Status: Monitoring We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users. Affected components Card (Operational) 📱 Mobile application (Operational)
- resolved Feb 05, 2026, 01:05 PM UTC
Status: Resolved We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. Affected components Card (Operational) 📱 Mobile application (Operational)
Invoices page not loading for some customers
Affected: Invoices
Timeline · 3 updates
- identified Jan 30, 2026, 10:42 AM UTC
Status: Identified Some customers are unable to access the Invoices page. We have identified the issue and are working on a fix. Affected components Invoices (Degraded performance)
- monitoring Jan 30, 2026, 11:21 AM UTC
Status: Monitoring We believe the issue is resolved, but are continuing to monitor the situation. Affected components Invoices (Degraded performance)
- resolved Jan 30, 2026, 12:38 PM UTC
Status: Resolved The issue has been resolved Affected components Invoices (Operational)
Reimbursement Processing Issue (Delays/Failures)
Affected: ReimbursementsExpense Creation
Timeline · 2 updates
- investigating Jan 28, 2026, 03:15 PM UTC
Status: Investigating We’re currently experiencing an issue affecting reimbursements. Some requests may be delayed or not processed as expected Affected components Expense Creation (Partial outage) Reimbursements (Partial outage)
- resolved Jan 29, 2026, 07:20 AM UTC
Status: Resolved Reimbursements and Expense Creation are back online Affected components Expense Creation (Operational) Reimbursements (Operational)
Login and cards in web and mobile applications is functional again
Affected: Web application📬 Sign up📱 Mobile applicationCard
Timeline · 5 updates
- identified Jan 27, 2026, 07:43 AM UTC
Status: Identified We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them
- identified Jan 27, 2026, 07:58 AM UTC
Status: Identified We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app. Please bear with us while we resolve them. Affected components Card (Full outage) Web application (Partial outage) 📬 Sign up (Partial outage) 📱 Mobile application (Partial outage)
- identified Jan 27, 2026, 08:07 AM UTC
Status: Identified We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk. Affected components Card (Full outage) Web application (Partial outage) 📬 Sign up (Partial outage) 📱 Mobile application (Partial outage)
- monitoring Jan 27, 2026, 09:23 AM UTC
Status: Monitoring We resolved an issue that impacted login and using cards that should now be functional again Affected components Card (Operational) Web application (Operational) 📬 Sign up (Operational) 📱 Mobile application (Operational)
- resolved Jan 27, 2026, 10:11 AM UTC
Status: Resolved After monitoring we are seeing authentication flows working as normal again, closing this incident. Affected components Card (Operational) Web application (Operational) 📬 Sign up (Operational) 📱 Mobile application (Operational)
Privacy Plugin blocking esential services on the web application
Affected: Web application
Timeline · 3 updates
- identified Jan 15, 2026, 02:36 PM UTC
Status: Identified We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain pleo.io: http://pleo.io/ in this (or similar) privacy plugin. Affected components Web application (Degraded performance)
- monitoring Jan 15, 2026, 02:46 PM UTC
Status: Monitoring We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place. Affected components Web application (Operational)
- resolved Jan 27, 2026, 09:26 AM UTC
Status: Resolved We're working on a long-term solution in the background Affected components Web application (Operational)