Pleo incident
Login and cards in web and mobile applications is functional again
Pleo experienced a minor incident on January 27, 2026 affecting Web application and 📬 Sign up and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2026, 07:43 AM UTC
Status: Identified We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them
- identified Jan 27, 2026, 07:58 AM UTC
Status: Identified We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app. Please bear with us while we resolve them. Affected components Card (Full outage) Web application (Partial outage) 📬 Sign up (Partial outage) 📱 Mobile application (Partial outage)
- identified Jan 27, 2026, 08:07 AM UTC
Status: Identified We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk. Affected components Card (Full outage) Web application (Partial outage) 📬 Sign up (Partial outage) 📱 Mobile application (Partial outage)
- monitoring Jan 27, 2026, 09:23 AM UTC
Status: Monitoring We resolved an issue that impacted login and using cards that should now be functional again Affected components Card (Operational) Web application (Operational) 📬 Sign up (Operational) 📱 Mobile application (Operational)
- resolved Jan 27, 2026, 10:11 AM UTC
Status: Resolved After monitoring we are seeing authentication flows working as normal again, closing this incident. Affected components Card (Operational) Web application (Operational) 📬 Sign up (Operational) 📱 Mobile application (Operational)