Pleo incident

Mobile app is not loading user data

Minor Resolved View vendor source →

Pleo experienced a minor incident on February 5, 2026 affecting 📱 Mobile application and Card, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 01:05 PM UTC
Resolved
Feb 05, 2026, 01:05 PM UTC
Duration
Detected by Pingoru
Feb 05, 2026, 01:05 PM UTC

Affected components

📱 Mobile applicationCard

Update timeline

  1. investigating Feb 05, 2026, 12:26 PM UTC

    Status: Investigating We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information. Affected components Card (Partial outage) 📱 Mobile application (Partial outage)

  2. monitoring Feb 05, 2026, 12:45 PM UTC

    Status: Monitoring We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users. Affected components Card (Operational) 📱 Mobile application (Operational)

  3. resolved Feb 05, 2026, 01:05 PM UTC

    Status: Resolved We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. Affected components Card (Operational) 📱 Mobile application (Operational)