Pleo experienced a minor incident on February 12, 2026 affecting Web application and 📱 Mobile application and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2026, 09:08 AM UTC
Status: Investigating We're currently investigating degraded performance in the mobile and web apps.
- investigating Feb 12, 2026, 09:32 AM UTC
Status: Investigating We're currently investigating degraded performance in the mobile and web apps. Affected components Web application (Degraded performance) 📱 Mobile application (Degraded performance)
- investigating Feb 12, 2026, 10:51 AM UTC
Status: Investigating Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority. Affected components Card (Degraded performance) Web application (Degraded performance) 📱 Mobile application (Degraded performance)
- monitoring Feb 12, 2026, 11:18 AM UTC
Status: Monitoring We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation. Affected components Card (Degraded performance) Web application (Degraded performance) 📱 Mobile application (Degraded performance)
- monitoring Feb 12, 2026, 11:30 AM UTC
Status: Monitoring We continue to monitor. Affected components Card (Operational) Web application (Operational) 📱 Mobile application (Operational)
- resolved Feb 12, 2026, 02:31 PM UTC
Status: Resolved We've confirmed that the service degradation is now resolved Affected components Card (Operational) Web application (Operational) 📱 Mobile application (Operational)