Pleo incident

Degraded performance of the mobile and web apps

Minor Resolved View vendor source →
Started
Feb 12, 2026, 02:31 PM UTC
Resolved
Feb 12, 2026, 02:31 PM UTC
Duration
Detected by Pingoru
Feb 12, 2026, 02:31 PM UTC

Affected components

Web application📱 Mobile applicationCard

Update timeline

  1. investigating Feb 12, 2026, 09:08 AM UTC

    Status: Investigating We're currently investigating degraded performance in the mobile and web apps.

  2. investigating Feb 12, 2026, 09:32 AM UTC

    Status: Investigating We're currently investigating degraded performance in the mobile and web apps. Affected components Web application (Degraded performance) 📱 Mobile application (Degraded performance)

  3. investigating Feb 12, 2026, 10:51 AM UTC

    Status: Investigating Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority. Affected components Card (Degraded performance) Web application (Degraded performance) 📱 Mobile application (Degraded performance)

  4. monitoring Feb 12, 2026, 11:18 AM UTC

    Status: Monitoring We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation. Affected components Card (Degraded performance) Web application (Degraded performance) 📱 Mobile application (Degraded performance)

  5. monitoring Feb 12, 2026, 11:30 AM UTC

    Status: Monitoring We continue to monitor. Affected components Card (Operational) Web application (Operational) 📱 Mobile application (Operational)

  6. resolved Feb 12, 2026, 02:31 PM UTC

    Status: Resolved We've confirmed that the service degradation is now resolved Affected components Card (Operational) Web application (Operational) 📱 Mobile application (Operational)

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