Pleo incident
Identified: SMS delivery issues affecting some users
Pleo experienced a minor incident on May 14, 2026 affecting 📬 Sign up and 📱 Mobile application and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 08:38 AM UTC
Status: Investigating We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information. Affected components 📬 Sign up (Degraded performance) 📱 Mobile application (Degraded performance) Card (Degraded performance)
- investigating May 07, 2026, 09:17 AM UTC
Status: Investigating Investigating: SMS Delivery Issues We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information. Affected components Card (Degraded performance) 📬 Sign up (Degraded performance) 📱 Mobile application (Operational)
- identified May 08, 2026, 08:06 AM UTC
Status: Identified We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this. We are monitoring the situation closely. As a workaround for affected users we suggest they follow this guide (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method) to change their authentication method to an authenticator app. Affected components Card (Degraded performance) 📬 Sign up (Degraded performance) 📱 Mobile application (Operational)
- identified May 11, 2026, 11:25 AM UTC
Status: Identified We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages. This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method) Affected components 📬 Sign up (Degraded performance) 📱 Mobile application (Operational) Card (Degraded performance)
- identified May 12, 2026, 11:28 AM UTC
Status: Identified SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. Learn how "Learn how": https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method (link to article) Affected components Card (Degraded performance) 📬 Sign up (Degraded performance) 📱 Mobile application (Degraded performance)
- resolved May 14, 2026, 06:48 AM UTC
Status: Resolved Issues have been resolved Affected components Card (Operational) 📬 Sign up (Operational) 📱 Mobile application (Operational)