Pleo incident

IInvestigating: SMS delivery issues affecting some users

Pleo is currently experiencing a major incident affecting 📬 Sign up and 📱 Mobile application and 1 more component, which began 7h ago. The vendor's full update timeline is below.

Started
May 07, 2026, 09:17 AM UTC
Resolved
Ongoing
Duration
● 7h 21m
Detected by Pingoru
May 07, 2026, 09:17 AM UTC

Affected components

📬 Sign up📱 Mobile applicationCard

Update timeline

  1. investigating May 07, 2026, 08:38 AM UTC

    Status: Investigating We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information. Affected components 📬 Sign up (Degraded performance) 📱 Mobile application (Degraded performance) Card (Degraded performance)

  2. investigating May 07, 2026, 09:17 AM UTC

    Status: Investigating Investigating: SMS Delivery Issues We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information. Affected components Card (Degraded performance) 📬 Sign up (Degraded performance) 📱 Mobile application (Operational)

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