Pleo incident

Timeout errors for windows users

Ongoing since 01:44 PM UTC, affecting Web application.

monitoring Oct 27, 2026, 02:54 PM UTC

We see the timeout errors drop and the application should start function normally again for users. The issue was caused by an external vendor that caused blocking in certain firewalls.

Started
Oct 27, 2026, 01:44 PM UTC
Resolved
Ongoing
Duration
● 1h 22m
Detected by Pingoru
Oct 27, 2026, 01:44 PM UTC

Affected components

Web application

Update timeline

  1. investigating Oct 27, 2026, 01:44 PM UTC

    Some windows users are currently experiencing login issues resulting in an endless loaders. We're investigating the issue

  2. investigating Oct 27, 2026, 02:27 PM UTC

    We're seeing increased timeout error for some of our windows users causing endless loading, potentially being caused by external vendor firewalls in connection to cloudflare. We're investigating the issue

  3. monitoring Oct 27, 2026, 02:54 PM UTC

    We see the timeout errors drop and the application should start function normally again for users. The issue was caused by an external vendor that caused blocking in certain firewalls.

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