Playbook Outage History

There were 3 Playbook outages since February 16, 2026 totaling 29h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.playbook.com

Minor April 15, 2026

Delayed delivery of email login links

Detected by Pingoru: Apr 15, 2026, 01:30 PM UTC
Resolved: Apr 15, 2026, 05:22 PM UTC
Duration: 3h 51m

Affected: Playbook Web

Timeline · 3 updates

investigating Apr 15, 2026, 01:30 PM UTC

Some users may experience delays receiving one-time login links via email. Login functionality is not down — links are still being delivered, but slower than expected. We are actively investigating the cause and will provide updates as we have them.
monitoring Apr 15, 2026, 05:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 15, 2026, 05:22 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Asset previews missing

Detected by Pingoru: Mar 05, 2026, 10:06 PM UTC
Resolved: Mar 06, 2026, 10:31 PM UTC
Duration: 1d

Affected: Playbook WebPlaybook Mobile

Timeline · 4 updates

investigating Mar 05, 2026, 10:06 PM UTC

We are investigating an issue where asset previews are not displaying. All files remain safe. Our team is working on recovering the previews.
identified Mar 06, 2026, 01:36 AM UTC

Asset previews have now been restored. Some related features may still be recovering as our systems finish stabilizing.
monitoring Mar 06, 2026, 07:41 PM UTC

A fix has been implemented. We are continuing to monitor performance as our systems fully stabilizes.
resolved Mar 06, 2026, 10:31 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 16, 2026

Upload Issues

Detected by Pingoru: Feb 16, 2026, 11:03 AM UTC
Resolved: Feb 16, 2026, 11:58 AM UTC
Duration: 55m

Affected: Playbook WebPlaybook Mobile

Timeline · 2 updates

identified Feb 16, 2026, 11:03 AM UTC

Our downstream provider Cloudflare is currently having issues, which is impacting uploads. Uploads may error until their incident is resolved.
resolved Feb 16, 2026, 11:58 AM UTC

Cloudflare has fixed the issue and systems are operational again.

Read the full incident report →

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