Playbook incident

Asset previews missing

Minor Resolved View vendor source →

Playbook experienced a minor incident on March 5, 2026 affecting Playbook Web and Playbook Mobile, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 10:06 PM UTC
Resolved
Mar 06, 2026, 10:31 PM UTC
Duration
1d
Detected by Pingoru
Mar 05, 2026, 10:06 PM UTC

Affected components

Playbook WebPlaybook Mobile

Update timeline

  1. investigating Mar 05, 2026, 10:06 PM UTC

    We are investigating an issue where asset previews are not displaying. All files remain safe. Our team is working on recovering the previews.

  2. identified Mar 06, 2026, 01:36 AM UTC

    Asset previews have now been restored. Some related features may still be recovering as our systems finish stabilizing.

  3. monitoring Mar 06, 2026, 07:41 PM UTC

    A fix has been implemented. We are continuing to monitor performance as our systems fully stabilizes.

  4. resolved Mar 06, 2026, 10:31 PM UTC

    This incident has been resolved.