Playbook incident

Delayed delivery of email login links

Minor Resolved View vendor source →

Playbook experienced a minor incident on April 15, 2026 affecting Playbook Web, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:30 PM UTC
Resolved
Apr 15, 2026, 05:22 PM UTC
Duration
3h 51m
Detected by Pingoru
Apr 15, 2026, 01:30 PM UTC

Affected components

Playbook Web

Update timeline

  1. investigating Apr 15, 2026, 01:30 PM UTC

    Some users may experience delays receiving one-time login links via email. Login functionality is not down — links are still being delivered, but slower than expected. We are actively investigating the cause and will provide updates as we have them.

  2. monitoring Apr 15, 2026, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 05:22 PM UTC

    This incident has been resolved.