Playbook had 16 outages in the last 2 years totaling 82h 55m of downtime — averaging 0.7 incidents per month.
There were 16 Playbook outages since August 3, 2024 totaling 82h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently investigating an downstream provider issue for our uploading process causing intermittent failures.
The downstream provider has fixed their issue. Uploads should stabilize back to normal
This incident has been resolved.
We've received several reports of slow upload speeds under certain conditions and are currently investigating.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may experience delays receiving one-time login links via email. Login functionality is not down — links are still being delivered, but slower than expected. We are actively investigating the cause and will provide updates as we have them.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue where asset previews are not displaying. All files remain safe. Our team is working on recovering the previews.
Asset previews have now been restored. Some related features may still be recovering as our systems finish stabilizing.
A fix has been implemented. We are continuing to monitor performance as our systems fully stabilizes.
This incident has been resolved.
We are currently investigating an issue with our upstream provider.
Our upstream provider has resolved their issue.
Due to a global outage in our upstream provider \(Cloudflare\), the app was unavailable in some regions.
Our upstream provider for storing images is experiencing issues.
Services appear to have recovered.
This incident has been resolved.
Our upstream provider is experiencing issues that are preventing published pages from rendering.
Services have recorered
This incident has been resolved.
Email notifications, including magic links, may be delayed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
An issue with our deployment pipeline allowed some unapproved code to be deployed. We immediately noticed and reverted the code.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
A routine update to our dependencies caused certain requests to Google Cloud Platform to fail. This temporarily delayed background jobs like thumbnail creation, zip downloads, and video conversion. All jobs have been reprocessed.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.