Playbook Outage History
Playbook is up right nowPingoru has recorded 21 incidents for Playbook: 7 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Major July 17, 2026 Upload Issues 5h 20m Playbook Web, Playbook Mobile
Started Jul 17, 2026, 02:15 PM UTC· resolved Jul 17, 2026, 07:35 PM UTC
- investigating Jul 17, 2026, 02:15 PM UTC
We're currently investigating an downstream provider issue for our uploading process causing intermittent failures.
- monitoring Jul 17, 2026, 04:32 PM UTC
The downstream provider has fixed their issue. Uploads should stabilize back to normal
- resolved Jul 17, 2026, 07:35 PM UTC
This incident has been resolved.
Minor May 12, 2026 Upload speed may be affected 15m Playbook Web, Playbook Mobile
Started May 12, 2026, 05:50 PM UTC· resolved May 12, 2026, 06:06 PM UTC
- investigating May 12, 2026, 05:50 PM UTC
We've received several reports of slow upload speeds under certain conditions and are currently investigating.
- identified May 12, 2026, 05:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 12, 2026, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 06:06 PM UTC
This incident has been resolved.
Minor April 15, 2026 Delayed delivery of email login links 3h 51m Playbook Web
Started Apr 15, 2026, 01:30 PM UTC· resolved Apr 15, 2026, 05:22 PM UTC
- investigating Apr 15, 2026, 01:30 PM UTC
Some users may experience delays receiving one-time login links via email. Login functionality is not down — links are still being delivered, but slower than expected. We are actively investigating the cause and will provide updates as we have them.
- monitoring Apr 15, 2026, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 05:22 PM UTC
This incident has been resolved.
Minor March 5, 2026 Asset previews missing 1d Playbook Web, Playbook Mobile
Started Mar 05, 2026, 10:06 PM UTC· resolved Mar 06, 2026, 10:31 PM UTC
- investigating Mar 05, 2026, 10:06 PM UTC
We are investigating an issue where asset previews are not displaying. All files remain safe. Our team is working on recovering the previews.
- identified Mar 06, 2026, 01:36 AM UTC
Asset previews have now been restored. Some related features may still be recovering as our systems finish stabilizing.
- monitoring Mar 06, 2026, 07:41 PM UTC
A fix has been implemented. We are continuing to monitor performance as our systems fully stabilizes.
- resolved Mar 06, 2026, 10:31 PM UTC
This incident has been resolved.
Minor January 11, 2026 Some Playbook URLs might be blocked 2d 16h Playbook Web
Started Jan 11, 2026, 07:08 PM UTC· resolved Jan 14, 2026, 11:34 AM UTC
- investigating Jan 11, 2026, 07:08 PM UTC
We have got several reports about web extensions blocking Playbook URLs. We are currently investigating an issue.
- monitoring Jan 12, 2026, 07:06 PM UTC
We have temporarily downgraded the TLS protocol version to 1.2 to ensure full backward compatibility with existing scanning algorithms.
- identified Jan 13, 2026, 10:59 AM UTC
We have identified malicious files uploaded by certain users, which resulted in Malwarebytes blocking the entire hosting proxy domain.
- monitoring Jan 13, 2026, 11:02 AM UTC
We’ve removed the malicious files and requested a re-scan for all previously reported links.
- resolved Jan 14, 2026, 11:34 AM UTC
This incident has been resolved.
- postmortem Jan 14, 2026, 11:37 AM UTC
On January 11, a malicious file was uploaded to Playbook and shared with a limited number of users via publicly accessible Shared Pages. Within a few hours, automated scanners - including VirusTotal - identified and flagged the link as malicious. However, some malware protection tools with stricter policies applied a **domain-level restriction** rather than blocking the specific file. As a result, the entire Playbook hosting proxy domain was blocked. While we fully understand the importance of preventative security measures and user safety, we believe this response was overly restrictive - comparable to blocking Google because a single user shared a malicious file. Since then, we have been working methodically with all vendors whose software blocked Playbook, and all known issues have now been resolved. To prevent similar situations in the future, we are introducing stricter file-scanning policies on our end. In addition, we have deployed a backup hosting proxy to ensure continued access to Playbook should a similar issue arise again, minimizing the risk of service disruptions.
Critical November 18, 2025 Playbook app is unavailable in some regions 2h 59m Playbook Web
Started Nov 18, 2025, 11:45 AM UTC· resolved Nov 18, 2025, 02:45 PM UTC
- investigating Nov 18, 2025, 12:11 PM UTC
We are currently investigating an issue with our upstream provider.
- resolved Nov 18, 2025, 12:20 PM UTC
Our upstream provider has resolved their issue.
- postmortem Nov 18, 2025, 12:27 PM UTC
Due to a global outage in our upstream provider \(Cloudflare\), the app was unavailable in some regions.
Critical June 12, 2025 Images experiencing issues 1h 44m Playbook Web, Playbook Mobile
Started Jun 12, 2025, 06:51 PM UTC· resolved Jun 12, 2025, 08:35 PM UTC
- identified Jun 12, 2025, 06:51 PM UTC
Our upstream provider for storing images is experiencing issues.
- monitoring Jun 12, 2025, 08:32 PM UTC
Services appear to have recovered.
- resolved Jun 12, 2025, 08:35 PM UTC
This incident has been resolved.
Critical June 12, 2025 Published pages not rendering 1h 59m Playbook Web
Started Jun 12, 2025, 06:35 PM UTC· resolved Jun 12, 2025, 08:34 PM UTC
- identified Jun 12, 2025, 06:35 PM UTC
Our upstream provider is experiencing issues that are preventing published pages from rendering.
- monitoring Jun 12, 2025, 08:33 PM UTC
Services have recorered
- resolved Jun 12, 2025, 08:34 PM UTC
This incident has been resolved.
Major April 23, 2025 Email delivery from Playbook is currently degraded 3m Playbook Web
Started Apr 23, 2025, 11:56 AM UTC· resolved Apr 23, 2025, 12:00 PM UTC
- identified Apr 23, 2025, 11:56 AM UTC
Email notifications, including magic links, may be delayed.
- monitoring Apr 23, 2025, 12:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2025, 12:00 PM UTC
This incident has been resolved.
Minor April 17, 2025 Uploading issues for Artist & Designer plan 22m Playbook Web
Started Apr 17, 2025, 08:19 PM UTC· resolved Apr 17, 2025, 08:42 PM UTC
- identified Apr 17, 2025, 08:19 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 17, 2025, 08:42 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 17, 2025, 08:42 PM UTC
We are continuing to work on a fix for this issue.
Major March 25, 2025 API is unavailable – Playbook Web, Playbook Mobile
Started Mar 25, 2025, 05:00 PM UTC· resolved Mar 25, 2025, 05:00 PM UTC
- resolved Mar 25, 2025, 05:13 PM UTC
An issue with our deployment pipeline allowed some unapproved code to be deployed. We immediately noticed and reverted the code.
Major March 11, 2025 Playbook site not loading for some users 17m Playbook Web
Started Mar 11, 2025, 04:35 AM UTC· resolved Mar 11, 2025, 04:52 AM UTC
- investigating Mar 11, 2025, 04:35 AM UTC
We are currently investigating this issue.
- investigating Mar 11, 2025, 04:36 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 11, 2025, 04:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2025, 04:52 AM UTC
This incident has been resolved.
Major February 13, 2025 Playbook is temporarily unavailable 4m Playbook Web
Started Feb 13, 2025, 11:01 PM UTC· resolved Feb 13, 2025, 11:06 PM UTC
- investigating Feb 13, 2025, 11:11 PM UTC
We are currently investigating this issue.
- resolved Feb 13, 2025, 11:12 PM UTC
This incident has been resolved.
Major February 10, 2025 Delay in processing of background jobs –
Started Feb 10, 2025, 10:00 PM UTC· resolved Feb 10, 2025, 10:00 PM UTC
- resolved Feb 11, 2025, 02:46 PM UTC
A routine update to our dependencies caused certain requests to Google Cloud Platform to fail. This temporarily delayed background jobs like thumbnail creation, zip downloads, and video conversion. All jobs have been reprocessed.