Pixieset Outage History

Pixieset is up right now

Pixieset had 6 outages in the last 2 years totaling 12h 11m of downtime — averaging 0.2 incidents per month.

There were 6 Pixieset outages since July 7, 2025 totaling 12h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pixieset.com

Minor April 20, 2026

Intermittent delivery issues to Yahoo, AOL, and Verizon

Detected by Pingoru
Apr 20, 2026, 04:06 PM UTC
Resolved
Apr 20, 2026, 11:00 PM UTC
Duration
6h 53m
Affected: Email Delivery
Timeline · 4 updates
  1. investigating Apr 20, 2026, 04:06 PM UTC

    We’re seeing delivery issues for emails sent to Yahoo, AOL, and Verizon addresses. We’re working with our email partners on a resolution and will provide updates. In the meantime, you can copy and share links directly with clients.

  2. identified Apr 20, 2026, 07:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 20, 2026, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 20, 2026, 11:00 PM UTC

    This incident has been resolved. We apologize for any inconvenience.

Read the full incident report →

Critical December 5, 2025

Pixieset service issues

Detected by Pingoru
Dec 05, 2025, 09:04 AM UTC
Resolved
Dec 05, 2025, 09:19 AM UTC
Duration
14m
Affected: Client GalleryEmail DeliveryMobile Gallery AppPhoto ProcessingWebsiteStudio Manager
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:04 AM UTC

    The Pixieset site is currently down. We are currently investigating this issue and will update as soon as we have more information.

  2. investigating Dec 05, 2025, 09:04 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 09:12 AM UTC

    We are currently working with our third-party providers to resolve the issue. We appreciate your patience and understanding.

  4. resolved Dec 05, 2025, 09:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Intermittent site errors

Detected by Pingoru
Nov 18, 2025, 01:31 PM UTC
Resolved
Nov 18, 2025, 02:54 PM UTC
Duration
1h 22m
Affected: Client GalleryWebsiteStudio Manager
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:31 PM UTC

    We're currently investigating intermittent errors related to our dashboard and client-facing sites, and are working with our third-party service provider to resolve this. We will provide updates as they become available.

  2. resolved Nov 18, 2025, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2025

Technical issues with Client Galleries and Dashboard

Detected by Pingoru
Aug 18, 2025, 06:11 PM UTC
Resolved
Aug 18, 2025, 06:34 PM UTC
Duration
23m
Affected: Client Gallery
Timeline · 3 updates
  1. identified Aug 18, 2025, 06:11 PM UTC

    The Pixieset main dashboard page is currently experiencing technical issues. In the meantime, you can still access your Gallery Dashboard at https://galleries.pixieset.com/collections. Some client facing galleries may also be impacted. Our engineering team has identified the issue and a fix is being implemented.

  2. monitoring Aug 18, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results. You should now be able to access your Dashboard.

  3. resolved Aug 18, 2025, 06:34 PM UTC

    This incident has been resolved. We apologize for any inconvenience.

Read the full incident report →

Minor July 8, 2025

Technical Issues with Client Gallery Sharing

Detected by Pingoru
Jul 08, 2025, 11:04 PM UTC
Resolved
Jul 08, 2025, 11:17 PM UTC
Duration
12m
Affected: Client Gallery
Timeline · 3 updates
  1. investigating Jul 08, 2025, 11:04 PM UTC

    We are investigating technical issues with Client Gallery Sharing and Email History. Our engineering team is investigating and thank you for your patience in the meantime.

  2. monitoring Jul 08, 2025, 11:14 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Jul 08, 2025, 11:17 PM UTC

    This issue has been resolved. We apologize for any inconvenience.

Read the full incident report →

Minor July 7, 2025

Slow photo processing

Detected by Pingoru
Jul 07, 2025, 06:58 PM UTC
Resolved
Jul 07, 2025, 10:02 PM UTC
Duration
3h 4m
Affected: Client Gallery
Timeline · 5 updates
  1. investigating Jul 07, 2025, 06:58 PM UTC

    We are currently experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.

  2. identified Jul 07, 2025, 07:37 PM UTC

    We have identified the issue and are working with our partners to restore service as quickly as possible.

  3. identified Jul 07, 2025, 08:59 PM UTC

    We have resolved the underlying issue and we are working on improving processing times for the remaining photos. Thank you for your patience in the meantime.

  4. monitoring Jul 07, 2025, 09:32 PM UTC

    We’ve implemented a fix to address the photo processing delays and are seeing improvements. Processing is still catching up and may take a bit longer to fully return to normal. Thank you for your patience in the meantime.

  5. resolved Jul 07, 2025, 10:02 PM UTC

    This incident has been resolved. We apologize for any inconvenience.

Read the full incident report →