Resolved after 2 hours, affecting Pirate Ship App (ship.pirateship.com) and Simple Export Rate Shipments and 1 more, on September 25, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Pirate Ship App (ship.pirateship.com)Simple Export Rate ShipmentsUSPS Pickups & Delivery EstimatesUSPS Shipments
Update timeline
- investigating Sep 25, 2024, 01:12 PM UTC
The API we use to communicate with USPS is having issues. We're working with our partners to help them fix this issue as quickly as possible, and will keep you updated.
- investigating Sep 25, 2024, 01:12 PM UTC
We are continuing to investigate this issue.
- identified Sep 25, 2024, 01:32 PM UTC
Purchasing labels is working again, but requesting scan forms or refunds for EasyPost labels is still not working.
- monitoring Sep 25, 2024, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2024, 03:13 PM UTC
This incident has been resolved.
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