Pinpoint Outage History

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Pinpoint had 8 outages in the last 2 years totaling 73h 1m of downtime — averaging 0.3 incidents per month.

There were 8 Pinpoint outages since November 28, 2025 totaling 73h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pinpoint.support

Minor August 3, 2026

Support Update

Detected by Pingoru
Aug 03, 2026, 02:33 PM UTC
Resolved
Aug 03, 2026, 04:42 PM UTC
Duration
2h 9m
Affected: Pinpoint Support
Timeline · 2 updates
  1. monitoring Aug 03, 2026, 02:33 PM UTC

    Our support provider, Fin (formerly Intercom), is currently experiencing a service outage. As a result, we're temporarily unable to respond to support messages. We're monitoring the situation closely via Fin's status page: https://www.finstatus.com/us-hosting, and we'll resume responding to your questions as soon as the service is restored. Thank you for your patience and understanding.

  2. resolved Aug 03, 2026, 04:42 PM UTC

    Support Update – Resolved Fin (formerly Intercom) has deployed a fix, and the issue now appears to be resolved. Our team once again has access to the support inbox and is responding to your queries. We'll continue to monitor the situation closely in case anything changes. Thank you for your patience while this issue was being resolved.

Read the full incident report →

Minor June 5, 2026

LinkedIn Integration – Delays in RSC Data Sync

Detected by Pingoru
Jun 05, 2026, 12:33 PM UTC
Resolved
Jun 06, 2026, 12:30 AM UTC
Duration
11h 57m
Affected: Pinpoint
Timeline · 2 updates
  1. monitoring Jun 05, 2026, 12:33 PM UTC

    We're currently experiencing an issue with our LinkedIn integration that may affect customers using RSC (Recruiter System Connect) features. You may notice delays in data syncing to Pinpoint, including in-mail messages and candidate exports. This will only impact customers using LinkedIn RSC features only. Core Pinpoint functionality is unaffected. We've identified the root cause and have a fix ready to deploy. We expect to roll this out this evening (UK time).

  2. resolved Jun 06, 2026, 12:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Resume Preview - Viewing Issue

Detected by Pingoru
Mar 18, 2026, 08:22 AM UTC
Resolved
Mar 18, 2026, 10:02 AM UTC
Duration
1h 39m
Affected: Pinpoint
Timeline · 3 updates
  1. identified Mar 18, 2026, 08:22 AM UTC

    We are aware of an issue affecting the resume/CV preview within the platform. Resumes may appear blank or display a browser blocking message when viewed inline. **Downloading resumes is unaffected** — you can continue to access candidate resumes using the download button. Our team has identified the cause and a fix is being deployed soon. We expect normal service to be restored shortly. We apologise for the inconvenience and will update this page once the fix is live.

  2. monitoring Mar 18, 2026, 09:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2026, 10:02 AM UTC

    > What happened Users were unable to preview CVs and cover letters within the platform. The preview area appeared blank or showed a "blocked by browser" message. Downloading resumes continued to work normally throughout. > What caused it A security update was deployed overnight to protect admins from potentially harmful files. While the protection worked as intended, it had an unintended side effect - it also prevented the resume preview from loading correctly in all browsers. > What we did Identified the cause within minutes of being alerted Deployed a fix to restore normal resume previewing > What's next We have applied an alternative security protection using a different approach that doesn't affect the preview.

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Minor March 3, 2026

Service Degradation - Database Write Operations Unavailable

Detected by Pingoru
Mar 03, 2026, 05:00 AM UTC
Resolved
Mar 03, 2026, 05:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 10:47 AM UTC

    Component: Pinpoint → Partial Outage Investigating - 05:00 UTC: > We are aware that some users may be unable to perform actions that involve saving or updating data. Our engineering team is actively investigating. Identified - 06:45 UTC: > The auto-scaling configured on our primary database infrastructure failed to provision additional storage in response to increased load. As a result, the database entered read-only mode, preventing write operations. We are provisioning additional storage to restore full functionality. Monitoring - 06:57 UTC: > Additional storage has been provisioned and write operations have been restored. Our team is monitoring to confirm full stability across all services. Resolved - 07:01 UTC: > The issue has been fully resolved and all services are operating normally. We apologise for the disruption and are reviewing our auto-scaling configuration to prevent recurrence.

Read the full incident report →

Notice November 28, 2025

Investigating Missing Records

Detected by Pingoru
Nov 28, 2025, 12:03 PM UTC
Resolved
Nov 30, 2025, 07:30 PM UTC
Duration
2d 7h
Affected: Pinpoint
Timeline · 2 updates
  1. investigating Nov 28, 2025, 12:03 PM UTC

    We’re currently investigating reports of missing records (including interviews, comments, messages and scorecards) as a result of the earlier reported infrastructure incident. The platform is operating normally, and no further service disruption is expected. Our team is actively working to identify and restore the affected data. We’ll provide updates as soon as we have more information. Thank you for your patience.

  2. resolved Nov 30, 2025, 07:30 PM UTC

    We have identified the missing records within the platform and restored the affected data. If you have any questions or require assistance please reach out to our support team via the in-app chat function

Read the full incident report →