Pinpoint experienced a minor incident on August 3, 2026 affecting Pinpoint Support, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 03, 2026, 02:33 PM UTC
Our support provider, Fin (formerly Intercom), is currently experiencing a service outage. As a result, we're temporarily unable to respond to support messages. We're monitoring the situation closely via Fin's status page: https://www.finstatus.com/us-hosting, and we'll resume responding to your questions as soon as the service is restored. Thank you for your patience and understanding.
- resolved Aug 03, 2026, 04:42 PM UTC
Support Update – Resolved Fin (formerly Intercom) has deployed a fix, and the issue now appears to be resolved. Our team once again has access to the support inbox and is responding to your queries. We'll continue to monitor the situation closely in case anything changes. Thank you for your patience while this issue was being resolved.