Resume Preview - Viewing Issue

Update timeline

1. identified Mar 18, 2026, 08:22 AM UTC

   We are aware of an issue affecting the resume/CV preview within the platform. Resumes may appear blank or display a browser blocking message when viewed inline. **Downloading resumes is unaffected** — you can continue to access candidate resumes using the download button. Our team has identified the cause and a fix is being deployed soon. We expect normal service to be restored shortly. We apologise for the inconvenience and will update this page once the fix is live.

2. monitoring Mar 18, 2026, 09:16 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 18, 2026, 10:02 AM UTC

   > What happened Users were unable to preview CVs and cover letters within the platform. The preview area appeared blank or showed a "blocked by browser" message. Downloading resumes continued to work normally throughout. > What caused it A security update was deployed overnight to protect admins from potentially harmful files. While the protection worked as intended, it had an unintended side effect - it also prevented the resume preview from loading correctly in all browsers. > What we did Identified the cause within minutes of being alerted Deployed a fix to restore normal resume previewing > What's next We have applied an alternative security protection using a different approach that doesn't affect the preview.