Pinpoint incident

Production Service Disruption — Database Storage

Critical Resolved View vendor source →

Pinpoint experienced a critical incident on May 13, 2026 affecting Pinpoint, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 06:29 AM UTC
Resolved
May 13, 2026, 07:04 AM UTC
Duration
35m
Detected by Pingoru
May 13, 2026, 06:29 AM UTC

Affected components

Pinpoint

Update timeline

  1. investigating May 13, 2026, 06:29 AM UTC

    We are currently experiencing a service disruption caused by an issue with our primary database. While users are still able to log in and view data in Pinpoint, actions that involve saving or updating information are temporarily unavailable. Our team has identified the root cause and is actively working to restore full functionality. We will provide further updates as the situation progresses.

  2. monitoring May 13, 2026, 06:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 13, 2026, 06:58 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 13, 2026, 07:04 AM UTC

    This incident has been resolved.