Pinpoint experienced a major incident on September 16, 2024 affecting Pinpoint, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Pinpoint
Update timeline
- investigating Sep 16, 2024, 12:59 PM UTC
We're experiencing an intermittent delay in requests being completed and are currently looking into the issue.
- investigating Sep 16, 2024, 01:27 PM UTC
The platform is currently stable, however there is currently a delay in background task processing whilst we continue to investigate the root cause.
- monitoring Sep 16, 2024, 02:46 PM UTC
The platform is stable, and background task processing has returned to normal levels. We are continuing to monitor our systems.
- resolved Sep 16, 2024, 04:14 PM UTC
This incident has been resolved.