Pinpoint incident
Facebook API Issue - Unable to retrieve ad performance data.
Pinpoint experienced a minor incident on May 29, 2019 affecting Social Advertising, lasting 21h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Social Advertising
Update timeline
- identified May 29, 2019, 10:55 AM UTC
There is currently an issue with Facebook's API that is preventing us from connecting to certain Facebook Business Manager accounts. As a result, we may currently be unable to report on the performance of your recruitment advertising and/or create new Facebook Ads on your behalf. Please rest assured that all Facebook Ads already created are still running without issue and the reporting data will automatically update to reflect performance once Facebook have rectified their API issues. No data will be lost.
- resolved May 30, 2019, 08:04 AM UTC
This incident has been resolved.