Pinpoint incident

Facebook API Issue - Unable to create new adverts

Minor Resolved View vendor source →

Pinpoint experienced a minor incident on June 6, 2019 affecting Social Advertising, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2019, 10:05 AM UTC
Resolved
Jun 06, 2019, 10:15 AM UTC
Duration
10m
Detected by Pingoru
Jun 06, 2019, 10:05 AM UTC

Affected components

Social Advertising

Update timeline

  1. identified Jun 06, 2019, 10:05 AM UTC

    There is currently an issue with Facebook's API that is preventing us from uploading or downloading images associated with adverts. As a result, we are currently unable to create new Facebook adverts. Please rest assured that all Facebook adverts already created are still running without issue. Facebook is aware of the issue and we are monitoring the situation and will provide updates as appropriate.

  2. monitoring Jun 06, 2019, 10:15 AM UTC

    Facebook is still showing the issue as unresolved, but our testing shows that we are able to upload and download images to Facebook and create new adverts. We are still monitoring the situation and will provide a further update once the issue has been closed by Facebook.

  3. resolved Jun 06, 2019, 10:15 AM UTC

    This incident has been resolved.