Pinpoint experienced a major incident on August 9, 2023 affecting Pinpoint, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 09, 2023, 11:40 AM UTC
We are currently experiencing an intermittent network issue due through our hosting provider, Digital Ocean. We are currently tracking the issue and will provide further updates as more become available. The issue can be tracked here: https://status.digitalocean.com/incidents/q4b09b022nmh
- identified Aug 09, 2023, 12:12 PM UTC
There is currently an ongoing networking issue affecting all of our hosting providers services. From our investigation we can see that this is preventing some requests from being made to and from the Pinpoint servers.
- monitoring Aug 09, 2023, 12:15 PM UTC
Our own monitoring systems inform us that we are no longer experiencing any network issues. We are continuing to monitor the situation closely and will provide an update in due course.
- identified Aug 09, 2023, 12:26 PM UTC
We have just seen a reoccurrence of the issue.
- monitoring Aug 09, 2023, 03:07 PM UTC
Our hosting provider has rolled out a fix and is monitoring to ensure stability.
- resolved Aug 09, 2023, 04:03 PM UTC
Our hosting provider has confirmed full resolution of the issue impacting network connectivity.