Production Service Disruption — Database Storage
Affected: Pinpoint
Pinpoint Outage History
Pinpoint is up right nowPinpoint had 14 outages in the last 2 years totaling 176h 12m of downtime — averaging 0.6 incidents per month.
There were 14 Pinpoint outages since September 16, 2024 totaling 176h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
Investigating Service Disruption
Affected: Pinpoint
Timeline · 3 updates
Resume Preview - Viewing Issue
Affected: Pinpoint
Timeline · 3 updates
- identified Mar 18, 2026, 08:22 AM UTC
We are aware of an issue affecting the resume/CV preview within the platform. Resumes may appear blank or display a browser blocking message when viewed inline. **Downloading resumes is unaffected** — you can continue to access candidate resumes using the download button. Our team has identified the cause and a fix is being deployed soon. We expect normal service to be restored shortly. We apologise for the inconvenience and will update this page once the fix is live.
- monitoring Mar 18, 2026, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 10:02 AM UTC
> What happened Users were unable to preview CVs and cover letters within the platform. The preview area appeared blank or showed a "blocked by browser" message. Downloading resumes continued to work normally throughout. > What caused it A security update was deployed overnight to protect admins from potentially harmful files. While the protection worked as intended, it had an unintended side effect - it also prevented the resume preview from loading correctly in all browsers. > What we did Identified the cause within minutes of being alerted Deployed a fix to restore normal resume previewing > What's next We have applied an alternative security protection using a different approach that doesn't affect the preview.
Service Degradation - Database Write Operations Unavailable
Timeline · 1 update
- resolved Mar 03, 2026, 10:47 AM UTC
Component: Pinpoint → Partial Outage Investigating - 05:00 UTC: > We are aware that some users may be unable to perform actions that involve saving or updating data. Our engineering team is actively investigating. Identified - 06:45 UTC: > The auto-scaling configured on our primary database infrastructure failed to provision additional storage in response to increased load. As a result, the database entered read-only mode, preventing write operations. We are provisioning additional storage to restore full functionality. Monitoring - 06:57 UTC: > Additional storage has been provisioned and write operations have been restored. Our team is monitoring to confirm full stability across all services. Resolved - 07:01 UTC: > The issue has been fully resolved and all services are operating normally. We apologise for the disruption and are reviewing our auto-scaling configuration to prevent recurrence.
Service Unavailability
Affected: Pinpoint
Timeline · 7 updates
Investigating Missing Records
Affected: Pinpoint
Timeline · 2 updates
- investigating Nov 28, 2025, 12:03 PM UTC
We’re currently investigating reports of missing records (including interviews, comments, messages and scorecards) as a result of the earlier reported infrastructure incident. The platform is operating normally, and no further service disruption is expected. Our team is actively working to identify and restore the affected data. We’ll provide updates as soon as we have more information. Thank you for your patience.
- resolved Nov 30, 2025, 07:30 PM UTC
We have identified the missing records within the platform and restored the affected data. If you have any questions or require assistance please reach out to our support team via the in-app chat function
Temporary Service Disruption
Affected: Pinpoint
Timeline · 2 updates
- monitoring Jul 30, 2025, 11:22 AM UTC
Earlier today, our platform experienced a temporary disruption due to a sudden and highly unusual surge in external traffic, significantly beyond anything we’ve seen before. This caused intermittent 503 errors and degraded performance for approximately 15 minutes. We acted quickly to contain the issue and restore full service, including scaling our infrastructure and working closely with our edge network provider to bolster caching and traffic protection systems. Service is now fully operational and stable. We’re continuing to implement further safeguards to ensure that similar patterns of abnormal traffic cannot affect platform availability in the future. While today’s disruption was limited in scope and duration, we recognise the importance of uninterrupted access to Pinpoint - and are treating this with the seriousness it deserves. We’ll continue monitoring closely and share any further updates here as needed.
- resolved Jul 30, 2025, 02:36 PM UTC
This incident has been resolved.
Database Outage: Recovery in Progress, Data Backfill Required
Affected: Pinpoint
Timeline · 7 updates
Database outage
Affected: Pinpoint
Timeline · 4 updates
Candidate Search Unavailable
Affected: Pinpoint
Timeline · 4 updates
- investigating Jun 26, 2025, 03:16 PM UTC
We're currently investigating an issue affecting the Candidate Search functionality. Users are experiencing errors with no results returned when attempting to search for candidates. This only affects the All Candidates page. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We’ll provide an update as soon as more information is available. We apologise for the inconvenience and appreciate your patience.
- identified Jun 26, 2025, 03:21 PM UTC
We've identified the root cause of the Candidate Search issue and have a fix prepared. The patch will be deployed within the next 60 minutes. We'll continue to monitor progress closely and provide an update once the fix is fully in place and search functionality is confirmed to be stable. Thank you for your continued patience.
- monitoring Jun 26, 2025, 04:40 PM UTC
We’ve deployed a fix for the candidate search issue and candidate search functionality has been restored. Our team is continuing to monitor the system closely.
- resolved Jun 26, 2025, 06:54 PM UTC
This incident has been resolved.
Known 503 error
Affected: Pinpoint
Timeline · 6 updates
Job applications search partial outage
Affected: Pinpoint
Timeline · 4 updates
- investigating Mar 18, 2025, 10:05 AM UTC
During routine maintenance to our search infrastructure, an update to the indexed data did not apply correctly, resulting in the inability to search for job applications in the admin application.
- identified Mar 18, 2025, 10:05 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 18, 2025, 10:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2025, 12:18 PM UTC
This incident has been resolved.
Some search functionality not available
Affected: Pinpoint
Timeline · 5 updates
- identified Feb 16, 2025, 04:40 PM UTC
During routine maintenance to our search infrastructure, an update to the indexed data did not apply correctly, resulting in the inability to search for some resources in the admin application, such as candidates.
- identified Feb 17, 2025, 10:41 AM UTC
We have identified the cause of the issue and are steadily rolling out the fix.
- identified Feb 18, 2025, 11:02 AM UTC
We have restored functionality to 95% of searchable resources and continue to roll out the fix for the remainder.
- resolved Feb 18, 2025, 04:29 PM UTC
We have finished rolling out the fix for our search backend, and all search components are 100% functional again.
- postmortem Feb 27, 2025, 03:32 PM UTC
We apologise for last week’s disruption to our typically swift and flexible search functionality. This was caused by routine maintenance of our search infrastructure over the weekend of February 15th and 16th, which encountered unexpected issues during data migration. The resolution of the issue was further complicated by the larger-than-anticipated size of some datasets and the difficulty of certain technical processes in keeping up. On Tuesday, February 18th, we also deployed several bug fixes that sped up our data processing and ensured that search failures did not make the UI unusable in some circumstances. Rest assured, the team has thoroughly reviewed the incident, and changes are already in the pipeline to prevent similar occurrences.
Partial Service Disruption
Affected: Pinpoint
Timeline · 4 updates
- investigating Sep 16, 2024, 12:59 PM UTC
We're experiencing an intermittent delay in requests being completed and are currently looking into the issue.
- investigating Sep 16, 2024, 01:27 PM UTC
The platform is currently stable, however there is currently a delay in background task processing whilst we continue to investigate the root cause.
- monitoring Sep 16, 2024, 02:46 PM UTC
The platform is stable, and background task processing has returned to normal levels. We are continuing to monitor our systems.
- resolved Sep 16, 2024, 04:14 PM UTC
This incident has been resolved.