Emails stuck in sending status
Affected: Pinpoint
Pinpoint Outage History
Pinpoint is up right nowPinpoint had 9 outages in the last 2 years totaling 79h 43m of downtime — averaging 0.4 incidents per month.
There were 9 Pinpoint outages since November 28, 2025 totaling 79h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Support Update
Affected: Pinpoint Support
Timeline · 2 updates
- monitoring Aug 03, 2026, 02:33 PM UTC
Our support provider, Fin (formerly Intercom), is currently experiencing a service outage. As a result, we're temporarily unable to respond to support messages. We're monitoring the situation closely via Fin's status page: https://www.finstatus.com/us-hosting, and we'll resume responding to your questions as soon as the service is restored. Thank you for your patience and understanding.
- resolved Aug 03, 2026, 04:42 PM UTC
Support Update – Resolved Fin (formerly Intercom) has deployed a fix, and the issue now appears to be resolved. Our team once again has access to the support inbox and is responding to your queries. We'll continue to monitor the situation closely in case anything changes. Thank you for your patience while this issue was being resolved.
LinkedIn Integration – Delays in RSC Data Sync
Affected: Pinpoint
Timeline · 2 updates
- monitoring Jun 05, 2026, 12:33 PM UTC
We're currently experiencing an issue with our LinkedIn integration that may affect customers using RSC (Recruiter System Connect) features. You may notice delays in data syncing to Pinpoint, including in-mail messages and candidate exports. This will only impact customers using LinkedIn RSC features only. Core Pinpoint functionality is unaffected. We've identified the root cause and have a fix ready to deploy. We expect to roll this out this evening (UK time).
- resolved Jun 06, 2026, 12:30 AM UTC
This incident has been resolved.
Production Service Disruption — Database Storage
Affected: Pinpoint
Timeline · 5 updates
Investigating Service Disruption
Affected: Pinpoint
Timeline · 3 updates
Resume Preview - Viewing Issue
Affected: Pinpoint
Timeline · 3 updates
- identified Mar 18, 2026, 08:22 AM UTC
We are aware of an issue affecting the resume/CV preview within the platform. Resumes may appear blank or display a browser blocking message when viewed inline. **Downloading resumes is unaffected** — you can continue to access candidate resumes using the download button. Our team has identified the cause and a fix is being deployed soon. We expect normal service to be restored shortly. We apologise for the inconvenience and will update this page once the fix is live.
- monitoring Mar 18, 2026, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 10:02 AM UTC
> What happened Users were unable to preview CVs and cover letters within the platform. The preview area appeared blank or showed a "blocked by browser" message. Downloading resumes continued to work normally throughout. > What caused it A security update was deployed overnight to protect admins from potentially harmful files. While the protection worked as intended, it had an unintended side effect - it also prevented the resume preview from loading correctly in all browsers. > What we did Identified the cause within minutes of being alerted Deployed a fix to restore normal resume previewing > What's next We have applied an alternative security protection using a different approach that doesn't affect the preview.
Service Degradation - Database Write Operations Unavailable
Timeline · 1 update
- resolved Mar 03, 2026, 10:47 AM UTC
Component: Pinpoint → Partial Outage Investigating - 05:00 UTC: > We are aware that some users may be unable to perform actions that involve saving or updating data. Our engineering team is actively investigating. Identified - 06:45 UTC: > The auto-scaling configured on our primary database infrastructure failed to provision additional storage in response to increased load. As a result, the database entered read-only mode, preventing write operations. We are provisioning additional storage to restore full functionality. Monitoring - 06:57 UTC: > Additional storage has been provisioned and write operations have been restored. Our team is monitoring to confirm full stability across all services. Resolved - 07:01 UTC: > The issue has been fully resolved and all services are operating normally. We apologise for the disruption and are reviewing our auto-scaling configuration to prevent recurrence.
Service Unavailability
Affected: Pinpoint
Timeline · 7 updates
Investigating Missing Records
Affected: Pinpoint
Timeline · 2 updates
- investigating Nov 28, 2025, 12:03 PM UTC
We’re currently investigating reports of missing records (including interviews, comments, messages and scorecards) as a result of the earlier reported infrastructure incident. The platform is operating normally, and no further service disruption is expected. Our team is actively working to identify and restore the affected data. We’ll provide updates as soon as we have more information. Thank you for your patience.
- resolved Nov 30, 2025, 07:30 PM UTC
We have identified the missing records within the platform and restored the affected data. If you have any questions or require assistance please reach out to our support team via the in-app chat function