Ping Identity incident

PingOne Directory Service intermittent issue in the EU West

Minor Resolved View vendor source →

Ping Identity experienced a minor incident on May 13, 2026, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 01:35 AM UTC
Resolved
May 13, 2026, 02:05 AM UTC
Duration
29m
Detected by Pingoru
May 13, 2026, 01:35 AM UTC

Update timeline

  1. investigating May 13, 2026, 01:35 AM UTC

    We are currently investigating intermittent timeouts affecting Write operations in the PingOne Directory Service in the EU West region. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. identified May 13, 2026, 01:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 01:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 02:05 AM UTC

    This incident has been resolved