Ping Identity experienced a minor incident on May 6, 2026 affecting AD Connect & Routing Service, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 05:02 AM UTC
Monitoring systems have detected an issue with Ping Identity's PingOne Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- identified May 06, 2026, 05:05 AM UTC
We identified the issue and its impacting customers in the US region and are working toward a resolution.
- monitoring May 06, 2026, 05:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 07:16 AM UTC
This incident has been resolved.
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