Ping Identity incident

PingID Email OTP Not Working for NA (us-east) customers

Notice Resolved View vendor source →

Ping Identity experienced a notice incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 07:00 AM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 09:54 AM UTC

    Many PingID users on the NA region did not receive OTP via Email. This issue was a result of an AWS incident on the us-east-1 region. The issue started at ~7:00am GMT and was resolved by AWS at ~10:30am GMT.