Ping Identity incident

PingOne For Customers Service Interruption

Major Resolved View vendor source →

Ping Identity experienced a major incident on October 20, 2025 affecting User Login and User Login API and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:23 PM UTC
Resolved
Oct 20, 2025, 07:29 PM UTC
Duration
6m
Detected by Pingoru
Oct 20, 2025, 07:23 PM UTC

Affected components

User LoginUser Login APIAdmin Login

Update timeline

  1. monitoring Oct 20, 2025, 07:23 PM UTC

    Monitoring systems have identified a potential issue with Ping Identity's PingOne Single Sign On service (formerly PingOne for Customers). The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. Automated monitoring will continue to track affected components and will update their operational status as recovery occurs. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. monitoring Oct 20, 2025, 07:29 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 20, 2025, 07:29 PM UTC

    This incident has been resolved.