Ping Identity incident
PingOne LDAP Gateway Intermittent Errors in North America
Ping Identity experienced a minor incident on November 3, 2025 affecting PingOne LDAP Gateway, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2025, 08:47 PM UTC
We are currently investigating the issue that is affected a subset of customers.
- identified Nov 03, 2025, 09:09 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 03, 2025, 09:41 PM UTC
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console: 1. Login to the PingOne Admin Console 2. Go to Integrations > Gateways. 3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it. If you are still experiencing issues after performing this action, please open a Support case.
- resolved Nov 03, 2025, 09:43 PM UTC
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console: 1. Login to the PingOne Admin Console 2. Go to Integrations > Gateways. 3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it. If you are still experiencing issues after performing this action, please open a Support case.