Ping Identity incident

Missing location data during PingID authentication in EU West

Minor Resolved View vendor source →

Ping Identity experienced a minor incident on November 14, 2025 affecting PingID Authenticator, lasting 5h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 10:52 PM UTC
Resolved
Nov 15, 2025, 04:28 AM UTC
Duration
5h 35m
Detected by Pingoru
Nov 14, 2025, 10:52 PM UTC

Affected components

PingID Authenticator

Update timeline

  1. investigating Nov 14, 2025, 10:52 PM UTC

    We are experiencing issues in identifying the location when a user is authenticating with PingID from our EU West data center. Users can still authenticate without an issue. We are working on a mitigation and will provide ongoing updates.

  2. monitoring Nov 14, 2025, 11:38 PM UTC

    The issue is being mitigated and we are monitoring the results.

  3. resolved Nov 15, 2025, 04:28 AM UTC

    This incident has been resolved.