Ping Identity experienced a minor incident on January 7, 2026 affecting Directory API and PingID Authenticator and 1 more component, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2026, 08:16 AM UTC
Monitoring systems have detected an issue with Ping Identity's several Service in EU West. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- identified Jan 07, 2026, 08:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 07, 2026, 08:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 01:03 PM UTC
This incident has been resolved.