Ping Identity experienced a minor incident on January 20, 2026 affecting User Login and User Login API and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 07:01 AM UTC
Monitoring systems have detected an issue with Ping Identity's PingOne Service in the us-west-2 region. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- identified Jan 20, 2026, 07:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 07:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 08:13 AM UTC
This incident has been resolved.