Pinecone incident

[Serverless][AWS eu-west-1][GCP europe-west4] Internal server errors for read path operations on some indexes

Minor Resolved View vendor source →

Pinecone experienced a minor incident on May 30, 2025 affecting AWS eu-west-1 and GCP europe-west4, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 10:47 PM UTC
Resolved
May 31, 2025, 12:49 AM UTC
Duration
2h 2m
Detected by Pingoru
May 30, 2025, 10:47 PM UTC

Affected components

AWS eu-west-1GCP europe-west4

Update timeline

  1. investigating May 30, 2025, 10:47 PM UTC

    We are currently investigating this issue.

  2. identified May 30, 2025, 10:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 30, 2025, 11:05 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 31, 2025, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 31, 2025, 12:49 AM UTC

    This incident has been resolved.