Pinecone incident

[Serverless][AWS][eu-west-1] Increase latencies and error rates on read endpoints

Major Resolved View vendor source →

Pinecone experienced a major incident on June 11, 2025 affecting AWS eu-west-1, lasting 10h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 01:45 PM UTC
Resolved
Jun 12, 2025, 12:06 AM UTC
Duration
10h 20m
Detected by Pingoru
Jun 11, 2025, 01:45 PM UTC

Affected components

AWS eu-west-1

Update timeline

  1. investigating Jun 11, 2025, 02:02 PM UTC

    We are currently investigating this issue.

  2. identified Jun 11, 2025, 02:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 11, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 11, 2025, 07:23 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 11, 2025, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Jun 11, 2025, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  7. resolved Jun 12, 2025, 12:06 AM UTC

    This incident has been resolved.