Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on June 22, 2025 affecting AWS us-east-1, lasting 5h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2025, 09:47 PM UTC
Resolved
Jun 23, 2025, 03:45 AM UTC
Duration
5h 57m
Detected by Pingoru
Jun 22, 2025, 09:47 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. investigating Jun 22, 2025, 10:32 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 22, 2025, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jun 23, 2025, 12:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 23, 2025, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 23, 2025, 06:36 PM UTC

    This incident has been resolved.