Pinecone incident

[Serverless][AWS][eu-west-1] 5xx errors on read operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on June 24, 2025 affecting AWS eu-west-1, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2025, 12:26 AM UTC
Resolved
Jun 24, 2025, 12:57 AM UTC
Duration
31m
Detected by Pingoru
Jun 24, 2025, 12:26 AM UTC

Affected components

AWS eu-west-1

Update timeline

  1. investigating Jun 24, 2025, 01:16 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 24, 2025, 01:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2025, 02:53 AM UTC

    This incident has been resolved.