Pineapple Net Outage History

Pineapple Net is up right now

Pineapple Net had 56 outages in the last 2 years totaling 43h 12m of downtime — averaging 2.3 incidents per month.

There were 56 Pineapple Net outages since July 28, 2025 totaling 43h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pineapple.net.au

Notice August 9, 2025

570 Lygon Street

Detected by Pingoru
Aug 09, 2025, 09:04 AM UTC
Resolved
Aug 09, 2025, 12:50 PM UTC
Duration
3h 46m
Timeline · 2 updates
  1. investigating Aug 09, 2025, 09:04 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Aug 09, 2025, 12:50 PM UTC

    This incident has been resolved. The root cause was a power outage.

Read the full incident report →

Minor August 7, 2025

12-14 Claremont Street, South Yarra

Detected by Pingoru
Aug 07, 2025, 06:56 AM UTC
Resolved
Aug 07, 2025, 07:37 AM UTC
Duration
40m
Timeline · 6 updates
  1. investigating Aug 07, 2025, 12:35 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Aug 07, 2025, 12:40 AM UTC

    Electrical maintenance within the building caused a loss of power to network devices at Level 14 in the building. Engineers are working with Building manager to restore the service.

  3. identified Aug 07, 2025, 02:36 AM UTC

    Engineers have identified that the level 14 device is faulty and this has caused disruption to some customer services. Engineers are now working to replace the faulty device.

  4. identified Aug 07, 2025, 06:13 AM UTC

    The field technician has been dispatched to the site to replace the faulty device.

  5. identified Aug 07, 2025, 06:56 AM UTC

    Our field technician has arrived at the site and actively working to replace the faulty device.

  6. resolved Aug 07, 2025, 07:37 AM UTC

    The faulty device has been replaced and the services are back online.

Read the full incident report →

Minor August 7, 2025

462 Elizabeth St, Melbourne

Detected by Pingoru
Aug 07, 2025, 02:41 AM UTC
Resolved
Aug 07, 2025, 08:52 AM UTC
Duration
6h 10m
Timeline · 3 updates
  1. investigating Aug 07, 2025, 02:41 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Aug 07, 2025, 08:31 AM UTC

    Field tech team at the site, identified the device caused the issue and working progress to fix.

  3. resolved Aug 07, 2025, 08:52 AM UTC

    Faulty device restored and services were back online.

Read the full incident report →

Minor July 31, 2025

88 Beaconsfield parade, Albert Park

Detected by Pingoru
Jul 31, 2025, 09:45 PM UTC
Resolved
Aug 01, 2025, 01:45 AM UTC
Duration
4h
Timeline · 3 updates
  1. investigating Jul 31, 2025, 09:45 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Jul 31, 2025, 10:24 PM UTC

    Devices had been recovered now. We are monitoring the status further.

  3. resolved Aug 01, 2025, 01:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2025

539 St Kilda Road, Melbourne

Detected by Pingoru
Jul 31, 2025, 03:20 PM UTC
Resolved
Aug 01, 2025, 01:24 AM UTC
Duration
10h 3m
Timeline · 3 updates
  1. investigating Jul 31, 2025, 03:20 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jul 31, 2025, 11:02 PM UTC

    Have arranged a tech visit to further investigate the issue. field technician is on the way to building.

  3. resolved Aug 01, 2025, 01:24 AM UTC

    It was identified a fault in UPS system caused the outage. Our field technicians fixed the issue and incident had been resolved now.

Read the full incident report →

Minor July 28, 2025

88 Beaconsfield Parade, Albert Park

Detected by Pingoru
Jul 28, 2025, 07:46 AM UTC
Resolved
Jul 29, 2025, 02:17 AM UTC
Duration
18h 30m
Timeline · 6 updates
  1. investigating Jul 28, 2025, 04:35 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jul 28, 2025, 06:19 AM UTC

    DGTEK Field Technician is dispatched to the site to investigate further. Further updates will be given as they become available.

  3. investigating Jul 28, 2025, 07:46 AM UTC

    Technician is at site and further investigating the issue.

  4. investigating Jul 28, 2025, 10:19 AM UTC

    Suspect that a third-party contractor who was working on-site may have damaged the fiber, resulting in the outage. The fiber team will be dispatched tomorrow morning (29th) to conduct further investigation.

  5. investigating Jul 28, 2025, 11:33 PM UTC

    The fiber team has now been dispatched to the site for further troubleshooting.

  6. resolved Jul 29, 2025, 02:17 AM UTC

    Technician team had identified that a Power injector was dead and had replaced it. services are restored now.

Read the full incident report →