Pineapple Net experienced a notice incident on December 17, 2025, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 17, 2025, 11:05 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Dec 17, 2025, 11:09 PM UTC
As per the Building Manager, power has been shut down in the B1 area of the building for a power maintenance. This has caused our network devices to go offline, impacting several customers within the building.
- monitoring Dec 17, 2025, 11:46 PM UTC
Site is recovered after the building power maintenance.
- resolved Dec 18, 2025, 12:28 AM UTC
This incident has been resolved