Pineapple Net incident

56 Scarborough Street, Southport, 4215, QLD

Notice Resolved View vendor source →

Pineapple Net experienced a notice incident on December 25, 2025, lasting 21h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 25, 2025, 09:07 AM UTC
Resolved
Dec 26, 2025, 06:34 AM UTC
Duration
21h 27m
Detected by Pingoru
Dec 25, 2025, 09:07 AM UTC

Update timeline

  1. investigating Dec 25, 2025, 09:07 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Dec 26, 2025, 05:41 AM UTC

    The on-site electrician has identified an issue with the circuit breaker and has successfully resolved it. All services are now back to normal, except for the services at L31, which are still under investigation. Further updates will be shared as they become available.

  3. resolved Dec 26, 2025, 06:34 AM UTC

    The issue has been fixed now. All services are back to normal.