Pineapple Net experienced a major incident on December 4, 2025, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 04, 2025, 01:56 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Dec 04, 2025, 02:41 AM UTC
Field Technician has been dispatched to the site for further investigating the issue.
- identified Dec 04, 2025, 02:55 AM UTC
Field Technician has identified the faulty UPS at the site has caused the site distribution switch to go offline.
- resolved Dec 04, 2025, 04:54 AM UTC
This issue has been fixed and the site is back to normal.