Pineapple Net experienced a major incident on November 13, 2025, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 13, 2025, 01:09 AM UTC
outage had been occurred during a fiber audit. Fiber team is already dispatched to attend to the issue
- resolved Nov 13, 2025, 02:42 AM UTC
The Fiber Team has completed the necessary repairs, and the service has been successfully restored following the fix