Pineapple Net experienced a minor incident on January 6, 2026, lasting 10h 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 06, 2026, 01:03 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jan 06, 2026, 10:15 PM UTC
Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
- investigating Jan 06, 2026, 10:50 PM UTC
DGTek Engineer has reached site and further investigating the issue. Further updates will be given as soon as they are available.
- monitoring Jan 06, 2026, 10:58 PM UTC
A fix has been implemented by the field Engineer and the services are back online. Monitoring the results.
- resolved Jan 06, 2026, 11:37 PM UTC
This incident has been resolved. All services are back online.