Pineapple Net experienced a minor incident on July 28, 2025, lasting 18h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 28, 2025, 04:35 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jul 28, 2025, 06:19 AM UTC
DGTEK Field Technician is dispatched to the site to investigate further. Further updates will be given as they become available.
- investigating Jul 28, 2025, 07:46 AM UTC
Technician is at site and further investigating the issue.
- investigating Jul 28, 2025, 10:19 AM UTC
Suspect that a third-party contractor who was working on-site may have damaged the fiber, resulting in the outage. The fiber team will be dispatched tomorrow morning (29th) to conduct further investigation.
- investigating Jul 28, 2025, 11:33 PM UTC
The fiber team has now been dispatched to the site for further troubleshooting.
- resolved Jul 29, 2025, 02:17 AM UTC
Technician team had identified that a Power injector was dead and had replaced it. services are restored now.