Pineapple Net experienced a major incident on July 31, 2025, lasting 10h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 31, 2025, 03:20 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jul 31, 2025, 11:02 PM UTC
Have arranged a tech visit to further investigate the issue. field technician is on the way to building.
- resolved Aug 01, 2025, 01:24 AM UTC
It was identified a fault in UPS system caused the outage. Our field technicians fixed the issue and incident had been resolved now.