Pineapple Net experienced a minor incident on July 31, 2025, lasting 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 31, 2025, 09:45 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Jul 31, 2025, 10:24 PM UTC
Devices had been recovered now. We are monitoring the status further.
- resolved Aug 01, 2025, 01:45 AM UTC
This incident has been resolved.