Pineapple Net experienced a major incident on August 15, 2025, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 15, 2025, 07:14 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Aug 15, 2025, 07:58 AM UTC
Field Technician has been dispatched to the site to further investigate the issue.
- identified Aug 15, 2025, 09:15 AM UTC
Onsite Technician has identified that the Faulty UPS has caused the loss of power to the distribution network devices. Technician is now working on to fix the issue.
- resolved Aug 15, 2025, 09:35 AM UTC
A fix has been implemented by the onsite Technician and all the services are back online.