Pineapple Net experienced a notice incident on September 27, 2025, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 27, 2025, 12:45 PM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 1 Roy Street 454 St Kilda Road We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Sep 27, 2025, 02:21 PM UTC
This incident has been resolved. A fix has been applied to the uplink interfaces of the affected devices and the sites are up and running.