Pineapple Net experienced a major incident on February 11, 2026, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 11, 2026, 02:29 AM UTC
Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Feb 11, 2026, 03:40 AM UTC
An area-wide power outage resulted in a temporary loss of power to network devices. Power has now been restored, and all services are fully operational
- resolved Feb 11, 2026, 04:17 AM UTC
This incident has been resolved