Pieces experienced a minor incident on August 13, 2026, lasting 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 13, 2026, 12:14 PM UTC
Status: Investigating What you may experience: • Unable to view or update billing information • Subscription changes and plan upgrades may not process • Payment method updates unavailable What still works: • All Pieces features continue to work normally • Your current subscription remains active Our team is actively investigating and will provide updates as more information becomes available. Affected components Sign In (Operational) Billing & Subscription (Degraded performance) Organization Access (Operational)
- resolved Aug 13, 2026, 12:26 PM UTC
Status: Resolved Pieces Enterprise Portal is now fully operational. All affected features have been restored and are working normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components Organization Access (Operational) Sign In (Operational) Billing & Subscription (Operational)
- resolved Aug 13, 2026, 12:26 PM UTC
Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Billing & Subscription (Operational)