Pieces Outage History

Status: Identified OpenAI is experiencing a major outage. This may affect AI-powered features in Pieces. What you may experience: • Pieces Conversational Search responses may fail or time out when using affected models • Single-click summaries and snippet enrichment may be unavailable Affected models: GPT-5.4, GPT-5 Thinking, o3, and 12 other models What still works: • On-device (local) models are fully operational • All locally saved snippets, conversations, and data are unaffected Workaround: You can switch to Anthropic (Claude 4.6 Opus, etc.), Google Gemini (Gemini 3.1 Pro Preview, etc.), AWS Bedrock (Amazon Nova Pro, etc.) in your Pieces model settings. On-device (local) models also remain fully operational. We are monitoring the situation and will provide updates as more information becomes available. Track this issue: OpenAI Status Page: https://status.openai.com Affected components OpenAI (Full outage)

Status: Identified What you may experience: • Pieces documentation at docs.pieces.app is currently unavailable What still works: • All Pieces products continue to work normally • For immediate help, contact support: https://pieces.app/support Our team is actively investigating and will provide updates as more information becomes available. Affected components Documentation (Full outage)

Status: Identified OpenAI is partially unavailable. This may affect AI-powered features in Pieces. What you may experience: • Pieces Conversational Search responses may fail or time out when using affected models • Single-click summaries and snippet enrichment may be unavailable Affected models: GPT-5.4, GPT-5 Thinking, o3, and 12 other models What still works: • On-device (local) models are fully operational • All locally saved snippets, conversations, and data are unaffected Workaround: You can switch to Anthropic (Claude 4.6 Opus, etc.), Google Gemini (Gemini 3.1 Pro Preview, etc.), AWS Bedrock (Amazon Nova Pro, etc.) in your Pieces model settings. On-device (local) models also remain fully operational. We are monitoring the situation and will provide updates as more information becomes available. Track this issue: OpenAI Status Page: https://status.openai.com Affected components OpenAI (Partial outage)

Status: Identified Google Gemini is partially unavailable. This may affect AI-powered features in Pieces. What you may experience: • Pieces Conversational Search responses may fail or time out when using affected models • Single-click summaries and snippet enrichment may be unavailable Affected models: Gemini 3.1 Pro Preview, Gemini 3 Flash Preview, Gemini 2.5 Pro, and 5 other models What still works: • On-device (local) models are fully operational • All locally saved snippets, conversations, and data are unaffected Workaround: You can switch to Anthropic (Claude 4.6 Opus, etc.), AWS Bedrock (Amazon Nova Pro, etc.) in your Pieces model settings. On-device (local) models also remain fully operational. We are monitoring the situation and will provide updates as more information becomes available. Track this issue: Google Gemini Status Page: https://aistudio.google.com/status Affected components Google Gemini (Partial outage)

Status: Identified What you may experience: • Cloud sync and storage are unavailable • Sign-in and account features may not work • Cloud-based AI features may fail Cross-system impact: Pieces Desktop features that depend on PiecesOS cloud services (sync, cloud AI, sign-in) will be affected. What still works: • On-device (local) AI models are fully operational • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available. Affected components Authentication & Sessions (Full outage) Real-Time Services (Operational) Core API Services (Full outage)

Status: Identified What you may experience: • Unable to access the Pieces Portal • Organization management and team settings unavailable What still works: • Sign-in and authentication are unaffected • On-device AI features continue to work normally • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available. Affected components Sign In (Full outage) Billing & Subscription (Full outage) Organization Access (Full outage)

Status: Identified What you may experience: • Organization and team management may be unavailable • Member invitations and team settings may not process What still works: • Pieces Conversational Search and all AI features are unaffected • On-device (local) AI models are fully operational • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available. Affected components Core API Services (Full outage) Authentication & Sessions (Full outage) Real-Time Services (Operational)

Status: Identified What you may experience: • Cloud sync and storage are unavailable • Sign-in and account features may not work • Cloud-based AI features may fail • Real-time sync and collaboration are also unavailable Cross-system impact: Pieces Desktop features that depend on PiecesOS cloud services are affected, including sync, cloud AI, sign-in, and real-time collaboration. What still works: • On-device (local) AI models are fully operational • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available. Affected components Core API Services (Full outage) Authentication & Sessions (Full outage) Real-Time Services (Full outage)