Is Pieces down?

Status: Identified OpenAI is experiencing a major outage. This may affect AI-powered features in Pieces. What you may experience: • Pieces Conversational Search responses may fail or time out when using affected models • Single-click summaries and snippet enrichment may be unavailable Affected models: GPT-5.4, GPT-5 Thinking, o3, and 12 other models What still works: • On-device (local) models are fully operational • All locally saved snippets, conversations, and data are unaffected Workaround: You can switch to Anthropic (Claude 4.6 Opus, etc.), Google Gemini (Gemini 3.1 Pro Preview, etc.), AWS Bedrock (Amazon Nova Pro, etc.) in your Pieces model settings. On-device (local) models also remain fully operational. We are monitoring the situation and will provide updates as more information becomes available. Track this issue: OpenAI Status Page: https://status.openai.com Affected components OpenAI (Full outage)

Status: Resolved OpenAI has reported that all systems are operational. AI features powered by OpenAI — including Pieces Conversational Search and single-click summaries — should now be functioning normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components OpenAI (Operational)

Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components OpenAI (Operational)

Status: Investigating What you may experience: • Unable to sign in to Pieces products • Password resets and account recovery may be unavailable Cross-system impact: Sign-in is affected across all Pieces products. What still works: • Already signed-in sessions should continue working • On-device AI features continue to work normally • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available. Affected components Sign In (Degraded performance) Billing & Subscription (Operational) Organization Access (Operational)

Status: Resolved Pieces Enterprise Portal is now fully operational. All affected features have been restored and are working normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components Sign In (Operational) Billing & Subscription (Operational) Organization Access (Operational)

Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Sign In (Operational)

Status: Investigating Anthropic is experiencing degraded performance. This may affect AI-powered features in Pieces. What you may experience: • Pieces Conversational Search responses may fail or time out when using affected models • Single-click summaries and snippet enrichment may be unavailable Affected models: Claude 4.6 Opus, Claude 4.6 Sonnet, Claude 4.5 Haiku, and 3 other models What still works: • On-device (local) models are fully operational • All locally saved snippets, conversations, and data are unaffected Workaround: You can switch to Google Gemini (Gemini 3.1 Pro Preview, etc.), AWS Bedrock (Amazon Nova Pro, etc.) in your Pieces model settings. On-device (local) models also remain fully operational. We are monitoring the situation and will provide updates as more information becomes available. Track this issue: Anthropic Status Page: https://status.anthropic.com Affected components Anthropic (Degraded performance)

Status: Resolved Anthropic has reported that all systems are operational. AI features powered by Anthropic — including Pieces Conversational Search and single-click summaries — should now be functioning normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components Anthropic (Operational)

Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Anthropic (Operational)

Status: Identified What you may experience: • Pieces documentation at docs.pieces.app is currently unavailable What still works: • All Pieces products continue to work normally • For immediate help, contact support: https://pieces.app/support Our team is actively investigating and will provide updates as more information becomes available. Affected components Documentation (Full outage)

Status: Resolved Documentation is now fully operational. All affected features have been restored and are working normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components Documentation (Operational)

Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Documentation (Operational)

Status: Investigating What you may experience: • Unable to sign in to Pieces products • Password resets and account recovery may be unavailable • Unable to view or update billing information • Subscription changes and plan upgrades may not process • Payment method updates unavailable Cross-system impact: Sign-in is affected across all Pieces products. What still works: • Already signed-in sessions should continue working • On-device AI features continue to work normally • All locally saved snippets, conversations, and data are accessible • All Pieces features continue to work normally • Your current subscription remains active Our team is actively investigating and will provide updates as more information becomes available. Affected components Sign In (Degraded performance) Billing & Subscription (Degraded performance) Organization Access (Operational)

Status: Resolved Pieces Enterprise Portal is now fully operational. All affected features have been restored and are working normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components Sign In (Operational) Billing & Subscription (Operational) Organization Access (Operational)

Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Billing & Subscription (Operational) Sign In (Operational)